VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
Intro-About _VOIS India:
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Mandatory Skills:
1. Good knowledge and experience of troubleshooting issues (Own the issues, troubleshoot market issue and derive them to solutions).
2. Service architecture – Should possess excellent knowledge on it, its request/data flow/Architecture, how things are interconnected?, Good
knowledge on new technologies/tools of market.
3. KEYWORDS : ITIL, Analytical Skills, Rest APIS, Confluence, Splunk, Azure (in particular Azure "application insight") ,Splunk & Reporting, Communication, Problem Management, AWS, MongoDB, Cloud, DevOps, Agile & SCRUM,, Architecture familiarity, Scripting, Docker and Kubernetes
Good to have skills:
1. Understanding of alternative solutions for our products
2. Good technical understanding of the technologies used to
build our products and services
3. Excellent knowledge in cloud services and architecture dependencies
➢Oversee end to end project delivery process across multiple markets
➢ Accountable for market requirement, new implementation and release of latest version for project.
➢ Interface with Local Market stakeholders to review demand & design tailored solution
➢ Accountable for Critical & Long Running Problems in the Production environment align wi
➢ Contribute/review LLD from design perspective and work closely with Lead Developer
➢ Initiate Service Improvements based on identified Problems, (customer) insights from the collected data
➢ Monitor Customer issue and requirement of through available teams' channels to identify improvement opportunities
➢ Technical trouble-shooter, derive problems to solutions/work around to minimize the service impact.
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.h
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!