Engineer, Service

As a Service Engineer, you will play a key role in providing service support for projects, DTD, MRO, and post‑sales activities—while also developing service business and spare parts sales in the region. This role is structured as 70% Service Support and 30% Service Sales. This role will be based in Kolkata / Tatanagar.

In this role, you will:

• Respond to all customer service and sales inquiries within 24 hours with a clear, actionable plan.
• Ensure service quality, compliance, and adherence to HSE standards.
• Generate service and spare parts inquiries, prepare quotations, and meet Order Received (OR) and Net Sales targets.
• Promote Service Agreements (AMCs) and service solutions to strengthen customer partnerships.
• Perform installation, testing, commissioning, and servicing of Control Valves, On-Off Valves, and ESD Valves.
• Carry out preventive maintenance, overhauling of valves, actuators, smart devices, and related accessories.
• Conduct Installed Base Audits and maintain accurate customer asset records.
• Handle customer complaints and warranty cases with professionalism and ownership.
• Prepare timesheets, service call documentation, and contribute to weekly/monthly management reports.
• Support shutdown maintenance activities across major refineries and oil & gas operations.
• Provide remote troubleshooting assistance during urgent customer situations.

Expectations & Qualifications:

• Diploma or bachelor’s degree in mechanical, Electrical, Electronics, or Control & Instrumentation Engineering.
• 5–8 years of relevant experience in valve servicing and/or service sales within process automation.
• Hands-on on-site maintenance experience (minimum 1 year preferred).
• Exposure to industries such as Oil & Gas, Industrial Gas, Refinery, Petrochemical, Pulp & Paper, Fertilizer, or Steel Plants.
• Experience with PSA/ASU plants, shutdown services, and all types of valves (Control, On-Off, ESD).
• Familiarity with smart products and advanced diagnostics (preferred).
• Proficiency in MS Office and general computer applications.
• Willingness to travel extensively (up to 70% of the time).
• Strong analytical, technical, and troubleshooting capabilities.
• Ability to prepare reports, business communication, and procedure documents effectively.
• Strong presentation, communication, and customer relationship skills.
• Ability to work effectively within a matrix organization.

To succeed in this role, you should be:

• A clear and confident communicator
• Highly task‑oriented and organized
• A dependable team player
• Customer‑focused with strong relationship‑building skills
• Driven, analytical, and solution‑oriented

Valmet is where the best talent from a wide variety of backgrounds comes together.  With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries.  Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. 

Join the team!  www.valmet.com/careers