Front Office Assistant Manager

Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

• Supervise front desk staff and ensure smooth check-in/check-out.

  
  

• Handle guest queries, complaints, and escalations professionally.

  
  

• Monitor reservations, room allocations, and billing accuracy.

  
  

• Maintain service standards and coordinate with other departments.

  
  

• Train and motivate team members for excellent guest experience.

  
  

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Hospitality degree/diploma, 3–5 years’ front office experience.