Governance & Reporting Analyst

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 6
Country/Location: Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed term contract
Contract Duration: 31 March 2027
Closing Date: Tuesday, 10 February 2026- 23:59 Philippine Time (GMT +8)

Role Description/Purpose  
Contributes towards collating and interpreting performance measures for review with Shared Services Senior management to aid decision making and play an important role in enhancing the quality-of-service delivery.
Context and environment: 
•    Provide information and insights based on service delivery for SSC 
•    Effective engagement with stakeholders (HoDs/Reporting SPOCs)
•    Identify improvement opportunities to enhance delivery

Role Accountabilities  
The British Council is looking for a skilled professional to support Shared Services Senior Management by collating, interpreting, and presenting performance measures that enhance decision-making and improve service delivery. In this role, you will engage with global teams and stakeholders, prepare regular reports and dashboards, and support governance reviews for the Global Project Manager. You will analyse performance inputs, highlight delivery gaps, and recommend improvements, including automation opportunities, while developing clear and intuitive presentations for senior leadership.

As part of the Shared Services Centre, you will play a key role in strengthening the quality-of-service delivery through effective stakeholder engagement and continuous improvement initiatives. Joining the British Council means becoming part of an organisation that builds trust and connections across more than 100 countries, helping millions of people worldwide gain skills, confidence, and opportunities through education, English language, and cultural exchange.

Qualifications & Experience  
•    Education: Graduate (bachelor’s degree)
•    Experience of 5–7 years in Reporting and Governance
•    Preparing performance reports and dashboards for review with senior management
•    Experience in Automation and Project Management
•    Working knowledge and prior experience with the Balanced Scorecard approach and dashboarding

Further Information 
Right to Work: Locally recruited 
Applications are welcomed from candidates currently in this location with a natural right to work.   

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role.  Relocation support is also not provided.  

India (OCI)
Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

SSC Roles
Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org