Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.
Ensure maximum efficiency in the performance of the assigned Room Attendants.
Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards.
To ensure that all rooms in the specified floor are serviced and cleaned daily.
Any matter which may effect the interests of AccorHotels should be brought to the attention of the Management.
Facilitates the functioning of and / or oversees the functioning of Guest Service Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Plan & coordinate the activities of the room attendants.
Maintain pantries with par stock of linen, cleaning supplies and guest request items.
Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Inform the Executive Housekeeper about any damage or theft.
Supervise and coordinate pest control, schedules in rooms.
Prepare requisitions for all stocks required for the floor i.e. amenities, linen, cleaning supplies and material.
Conduct on-going training and coach all the employees and ensure to maintain records.
Supervise daily super cleaning and periodical cleaning of rooms. Conduct briefing for Housekeeping attendants.
Ensure Housekeeping attendants maintain their equipment.
All lost and found articles are reported immediately to the coordinator.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost effective use of the resources and educate the team on the same.
Qualifications
Diploma / Degree in Hotel Management
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
