HRO(TA)-Manager

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. 

Inviting applications for the role of Manager, Talent Acquisition & Integration

This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes. This role involves managing multi-tiered teams, engaging with regional TA/HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.

Responsibilities

1. Leadership & Team Management

   
   

• Lead a cross-functional delivery team of 10–20 staff, including recruitment and onboarding coordinators, and sourcing specialists.

  
  

• Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.

  
  

• Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

  
  

• Monitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.

  
  

• Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

  
  

• Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

  
  

1. Talent Acquisition Leadership:

   
   

• Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex – sourcing channel optimization, vendor cost optimization, etc.)

  
  

• Collaborate with the client to understand their workforce planning and talent requirements.

  
  

• Demonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Avature, Taleo, or SuccessFactors for recruitment process tasks.

  
  

• Ensure a high-quality, timely, and compliant recruitment process from requisition to offer acceptance.

  
  

• Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.

  
  

1. Onboarding & Employee Experience:

   
   

• Ensure smooth execution of pre-joining activities: document collection, Pre employment check/background verification initiation and tracking, onboarding system readiness, and Day 1 planning.

  
  

• Maintain compliance with documentation checklists, background verification or pre-employment check protocols, and data privacy standards (e.g., GDPR, EEO).

  
  

• Collaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.

  
  

• Supervise exception handling (e.g., delayed background verifications/pre-employment checks, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.

  
  

1. Stakeholder Management:

   
   

• Build strong relationships with internal stakeholders, including HR, operations, and business leadership, to align recruitment priorities.

  
  

• Manage vendor partnerships, including recruitment agencies and technology providers, to optimize service delivery and costs.

  
  

• Handle escalations and resolve issues related to recruitment and onboarding processes efficiently.