Infrastructure Engineering Lead/Delivery Head

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Delivery Head

In this role, you will:

• Lead the Infrastructure Engineering organisation.
• Demonstrable technical pedigree
• Should lead by example, comfortable to be hands on when needed.
• Technically progressive with exposure to cloud, containerisation, automation
• Proven team building & coaching skills
• Fostering an engineering meritocracy, skills driven 
• Provide for overall Technical leadership and delivery
• Deliver change and innovate to increase value for the business
• Manage, preserve, maintain and improve the resiliency of our Infrastructure.
• Continuously strive to improve the payments infrastructure experience
• Enabling/empowering our people – having the right people in the right places, equipped with the right skills and tools for the future
• Expected to drive cost optimisation initiatives in Run the Bank (RTB) costs, reduction in TOIL and help in automation
• Ensure approved project portfolio infrastructure elements are delivered on time and quality
• Ensure efficient and effective operation of all infrastructure and service management related processes for Risk & Compliance Technology
• Ensure Standards Compliance and Regulatory requirements are adhered to as part of all solutions and services delivered.
• Ensure infrastructure solution designs conform with IT Strategy and Product Management Standards
• Ensure the goals and strategy of Risk & Compliance technology are reflected in the Infrastructure and Service Management related strategies and policies.
• Drive improvements in Service Quality.
• Support change portfolio definition and planning. 
• Collaborate with stakeholders at all levels and negotiate fluently to influence strategy direction, budget and goals that deliver maximum business benefits.  
• Grasp opportunities to influence group change initiatives; collaborate with stakeholders to infuse portfolio plans with ideas generated
• Continually improve monitoring performance and identifying solutions and work to resolution for any issues 
• Foster a culture of continuous improvement (e.g. automate away toil)
• Build out and leads a high calibre Infrastructure Engineering team in ensuring high engagement and motivation levels
• Develop critical skillsets in team members and provide a stimulating work environment
• Recruit and retain high calibre, diverse team members
• Establish career paths and mobility opportunities for teams
• Promote an environment that supports diversity inclusion and reflects HSBC brand & values