Job Summary
Supports the customer-facing sales force throughout the sales rhythm, from lead generation to order close. Operates under supervision while following clearly defined and well-documented procedures. The role focuses on responding to incoming customer enquiries, supporting sales operations, assisting with quotations, order processing, reporting, and contributing to customer engagement activities, including BTL activities and new product promotions.
Key Responsibilities
- Responds to incoming electronic customer enquiries (e.g., emails, online forms) and escalates to a more experienced Inside Sales Coordinator when required.
- Supports the customer-facing sales force by assisting in the preparation of budgetary quotations, including technical data, lead times, pricing inputs, and customer presentations.
- Contributes to the preparation, scheduling, and execution of customer visits and customer events where processes are well documented and repetitive.
- Supports Below-the-Line (BTL) activities and new product promotion initiatives as directed.
- Assists with order processing activities including order acknowledgements, invoicing, and shipping notices for simple and clearly defined jobs.
- Runs and maintains standard reports related to order status, inventory status, and other sales-related data using established procedures.
- Routes identified customer issues to appropriate internal teams and follows up to support resolution, including shipment and after-sales issues.
- Periodically reports inventory and stock levels in line with documented procedures.
- Acts as backup support for branch personnel in the sale of products to retail customers where tasks are standardized and repetitive.
- Ensures compliance with internal policies, procedures, and applicable export control or sanctions regulations.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Responsibilities:
QualificationsEducation, Licenses & Certifications
- High school diploma or certificate of completion of secondary education, or equivalent experience meeting applicable regulations.
- This position may require licensing to comply with export controls or sanctions regulations.
Core Competencies
- Action Oriented – Takes on new opportunities and challenges with energy, urgency, and enthusiasm.
- Collaborates – Builds partnerships and works effectively with others to achieve shared objectives.
- Communicates Effectively – Delivers clear, audience-appropriate communication across multiple formats.
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
- Account Planning – Supports objectives that drive execution of business or account strategies and tracks progress against targets.
- Adapts to Target Audience – Explains technical and complex information in a way that different audiences can understand and apply.
- Integrates Customer Perspective – Incorporates customer insights into sales content to improve effectiveness and revenue outcomes.
- Sales Forecasting – Collects and assesses customer data to support forecasting of future consumption patterns.
- Sales Pipeline Management – Supports proactive planning and evaluation of sales pipeline health.
- Sense Making – Synthesizes internal and external information to understand customer needs and support tailored solutions.
- Values Differences – Recognizes and values diverse perspectives and cultures.
Qualifications:
Skills and KnowledgePrimary Knowledge / Skills
- Customer-focused communication skills with the ability to respond clearly and professionally to enquiries
- Basic understanding of sales processes, lead-to-close workflows, and order management
- Ability to follow documented procedures accurately and consistently
- Fundamental understanding of technical data and the ability to present it in a clear, audience-appropriate manner
- Report generation and basic data interpretation skills
- Strong organizational skills with attention to detail
Secondary Knowledge / Skills
- Exposure to BTL activities and new product promotion support
- Awareness of inventory management and order fulfillment processes
- Basic understanding of sales forecasting and pipeline concepts
- Ability to collaborate across functions and support multiple stakeholders
Experience
- Minimal or no prior work experience required
- Entry-level role suitable for candidates beginning a career in sales support or commercial operations
