IT Change manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

About Apex

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.

We are currently looking for suitable, motivated, and team-oriented professional for the position of IT Change Manager.

The Role:

The IT Change Manager is part of a team who is responsible for facilitation and governance of IT Change management process. Request for changes should be made with minimum disruption to service through the change lifecycle. The Change Manager should be committed, pro-active, self-motivated and team player individual with highly organized approach, and experiencing of delivering results withing agreed targets.

The IT Change Manager reports into the Service Operations management team and to IT Change Management Manager and works with internal and vendors change managers and change implementation teams.

Key duties and responsibilities:

• To be responsible for the Change Management process ensuring that governance is defined and adhered in the IT service teams.
• Perform preliminary evaluation, classification and approval of the change requests.
• Ensure that change is coordinated through its lifecycle and is implemented as per Apex policies, processes and procedures. This includes validating that all documentation and information associated with the various phases of change are complete and available.
• Understand and appreciate the business and/or technical impact of the changes, ensuring proper Risk Assessment, Impact Assessments and Test Plans are performed.
• Make sure user acceptance tests are completed and all defects addressed.
• Make sure that changes are not unnecessarily delayed or postponed.
• Perform post implementation review of unsuccessful changes.
• Follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews.
• Promote Change Management process as an enabler, not inhibitor.
• Produce and communicate the change schedule (forward schedule of change report) to impacted service groups.
• Work closely with other teams, share knowledge and identify opportunities for improvement.
• Make management aware of critical issues i.e., incidents from change, unauthorized changes, emergency changes which could adversely impact our business.
• Chair Change Advisory Board meetings and co-ordinate the outputs of the meetings.
• Support and engage senior leaders if needed.
• Create management reports within agreed timeframes. Measure Changes success metrics (KPI / SLA / OLA) against core processes.
• Organize and lead regular Change management training sessions for various implementation teams, ensuring they are well informed and compliant with the Change management process.
• From time to time, the Change Manager duties will require flexibility to work outside normal hours to support with major changes as required during non-normal operational events.

Experience and skills:

• 3rd Level Degree in IT Discipline or similar;
• The ability to work as part of a dynamic team in  rapidly  evolving IT environments;
• Good presentation skills and Communication skills;
• Good documentation skills;
• ITIL Certified v3 or v4 with experience in an ITIL environment, experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure desirable.

What you will get in return:

• A high level of visibility within a large organization on an upwards trajectory.
• Opportunity to work with a diverse, agile, and global team.
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
• The opportunity to innovate, bring discipline to brand activity and really make a difference.
• Work for a fast developing and one of the world leading independent fund administrators.
• Opportunities for professional development.
• Competitive remuneration package including various benefits.
• Positive and hospitable work environment.
• A genuinely unique opportunity to be part of an expanding large global business.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salary’s expectations).

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.