IT Operations Associate

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

At Urbint India Private Limited, a wholly owned subsidiary of Itron Group, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem-solving, new technologies and making a positive impact in our communities.

Job Summary:

We are looking for a self-driven, experienced IT Associate based out of our office, Indiranagar,

Bengaluru, India, to lead and support Urbint’s India operations while acting as a key contributor

to our global IT strategy. The ideal candidate thrives in a Mac-heavy environment, is proficient

with modern ticketing systems like ServiceNow and Jira, and can work autonomously to streamline and

strengthen IT infrastructure and processes across regions.

What You'll Do:

• Strong experience with both MacOS and Windows environments.
• Deploy, configure, and manage macOS devices using tools like JAMF Pro, Apple Business Manager, and MDM solutions.
• Implement security policies, encryption (FileVault), and compliance standards for macOS.
• Manage macOS updates, patches, and application deployments.
• Support Windows endpoints and servers, including Active Directory, Group Policy, and Microsoft Intune.
• Support macOS and Windows hybrid environments and ensure they work together seamlessly.
• Troubleshoot Windows OS issues and provide end-user support.
• Configure and maintain network settings for macOS and Windows devices.
• Should have extensive experience of resolving hardware and software problems on both MacOS and Dell systems.
• Administer and manage MS Office 365, Google Workspace, and other enterprise tools.
• Manage, maintain and support our inventory of Mac devices; manage Apple fleet using JAMF Pro.
• Manage Okta, our identity and access platform, for seamless and secure user authentication and lifecycle management.

• Respond to IT support tickets through Service Now, Jira and ensuring timely resolutions within defined SLA.
• Manage local infrastructure; handle daily IT operations involving Zscaler, VPNs, optimizing its use and improving security coverage.
• Implement and uphold IT security best practices, especially regarding onboarding/offboarding and endpoint protection.
• Own and streamline the end-to-end process for new hires and exiting employees in collaboration with HR and operations.
• Strong Understanding of ITIL best practices.
• Coordinate IT onboarding and offboarding processes, including system setup for new hires.
  IT exit formalities and asset recovery during employee exits.
• Oversee inventory, tracking, and maintenance of IT assets.

Who You Are:

• Bachelor’s degree in information technology, Computer Science, or related field.
• 5+ years of hands-on IT experience, preferably in a startup or tech-focused environment.
• Proven experience managing Apple ecosystems and JAMF Pro.
• Working knowledge of Zero Trust Systems (such as Zscaler), including day-to-day use and security optimization.
• Proficient with MS Office 365, Google Workspace, Okta, Jira, and other modern IT tools.
• Strong understanding of identity management, device lifecycle management, and IT compliance.
• Strong interpersonal and organizational skills.
• Able to work independently with a proactive, problem-solving mindset.

Benefits:

• Competitive compensation package.
• Generous Paid Time off, Paid Company Holidays
• Medical Insurance covering self, spouse, 2 children and parents/in-laws.
• Hybrid work – 3 days at office; 2 days at home.

We're an equal opportunity employer. All applicants will be considered for employment

without attention to race, color, religion, sex, sexual orientation, gender identity, national

origin, veteran or disability status.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com