Key Account Manager - B2B OFF (Replacement)

Key Account Manager - B2B OFF (Replacement)

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Base Location: Hyderabad

Strategic Account Management

• Manage the key Account Planning

  
  
  

• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition

  
  
  

• Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers

  
  
  

• Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements

  
  
  

• In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships

  
  
  

• Steer the business and negotiate the correct solution is taken and delivered to the customer

  
  
  

Operations

• In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.

  
  
  

• Steer the business and ensure the correct solution is delivered to customers in a timely manner

  
  
  

• Serve as contact point for key customers and internal teams

  
  
  

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

  
  
  

• Prepare regular customer analysis to internal and external stakeholders using key account metrics/process

  
  
  

• Support your team members with coaching, training, and identifying revenue opportunities

  
  
  

KEY EXPERIENCES IN:

• Managing several customers (Account Management)

  
  
  

• Selling solution to customers (Negotiating)

  
  
  

• Multi-tasking (Adaptability)

  
  
  

• Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)

  
  
  

CAREER PATH: