KYC Operations Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes. Stripe is now looking for a leader to join its Financial Crimes Operations team. This role is directly responsible for growing and coaching financial crimes investigations teams and will help Stripe detect and mitigate financial crimes risks. 

As the India KYC Process Manager, you will be responsible for leading and scaling the KYC (Know Your Customer) operations for Stripe's rapidly growing business in India. This is a critical role that will be responsible for building and managing a team of KYC specialists to ensure seamless onboarding and verification of Stripe's India-based customers in compliance with local regulations.

•  Recruit, train, and manage a team of KYC specialists to handle all aspects of the customer onboarding and verification process for Stripe's India business
• Develop and implement efficient KYC workflows, policies, and procedures to mitigate risks and ensure compliance with Indian regulations such as RBI, PMLA, and FEMA
• Continuously monitor regulatory changes and update KYC processes accordingly to maintain full compliance
• Collaborate cross-functionally with product, engineering, legal, and compliance teams to identify and resolve KYC-related issues
• Analyze KYC performance data to identify trends, bottlenecks, and opportunities for process improvements
• Set clear goals and metrics for the team, provide regular feedback, and foster a culture of continuous learning and development
• Establish strong relationships with key external stakeholders such as banks, government agencies, and industry bodies
• Represent Stripe in industry forums and contribute to the development of KYC best practices

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 5+ years of experience in leading KYC/compliance operations, preferably in the financial services or fintech industry
• Experience with payments, risk, compliance, and/or financial services industry operations.
• Deep expertise in Indian KYC regulations and best practices
• Proven track record of building and managing high-performing teams
• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
• Excellent problem-solving and decision-making skills with the ability to work in a fast-paced, ambiguous environment
• Strong project management and process improvement skills
• Effective communication and stakeholder management abilities
• Excellent written and verbal communication skills

• Experience in building and scaling new teams from zero 
• Background in payments, e-commerce, or software industry
• Experience in scaling operations and driving operational excellence
• Familiarity with KYC technology and automation tools
• Understanding of financial crimes compliance (AML, sanctions, fraud), especially in the Indian regulatory landscape