Lead Consultant – Service Now Developer 

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role ofLead Consultant – Service Now Developer

Key Responsibilities

• Design, configure, and customize ServiceNow HRSD and GRC modules, including Policy and Compliance, Risk Management, Audit Management, Case Management, Knowledge Management, and Lifecycle Events.

  
  

• Develop and maintain client scripts, business rules, UI policies, workflows (Flow Designer), and integrations using JavaScript, HTML, and CSS.

  
  

• Lead requirements gathering workshops with stakeholders from HR and Risk Management teams to translate business needs into functional technical solutions.

  
  

• Implement automated controls, workflows, and dashboards to streamline governance, compliance, and HR service delivery processes.

  
  

• Provide technical expertise in the integration of ServiceNow with other enterprise systems (e.g., ERP, IAM) using REST/SOAP APIs and Integration Hub.

  
  

• Perform system testing, troubleshoot issues, and optimize configurations for performance and usability.

  
  

• Maintain platform integrity through version upgrades and ensure solutions adhere to security best practices.

  
  

• Create and maintain detailed technical documentation and provide knowledge transfer to support teams and end-users.

  
  

• You are the technical owner and manage a team of developers, assign their tasks, and provide technical guidance as needed.

  
  

• Mentor and lead a team of developers.

  
  

• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

  
  

• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

  
  

• Reviews design and code per sprint to ensure quality.

  
  

• Creation and customization of complex workflows and custom workflow activities.

  
  

• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

  
  

• Contribute and review user stories.

  
  

• Build and maintain technical documentation.

  
  

• Monitor health, usage, and overall compliance of ServiceNow and its applications

  
  

• Develop a keen understanding of the products we implement and client business.

  
  

• Provide production support and be able to resolve problems under pressure.

  
  

• Assists in project estimation.

  
  

• Participate in regular Knowledge Transfer sessions with ServiceNow Developers

  
  

• Stay current with new and updated capabilities of the ServiceNow Platform

  
  

• Coordinate upgrades to Production and Sub-Production instances

  
  

• Coordinate sub-production testing, evaluation, and regression remediation

  
  

• Participate in blueprinting workshops and contribute with documentation and effort estimation.

  
  

• Support COE in continuous development of training paths for professional advancement.