Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Leads, manages, and supports projects related to process and product improvements using Lean, Six Sigma and project management methodologies to achieve business goals.
Responsibilities
• Designing and developing Six Sigma programs, including supporting systems and tools, for quality and business process improvement.
• Leading and managing Six Sigma project portfolios to achieve measurable business process improvements.
• Providing technical training and guidance for Green Belt professionals on the planning, development and implementation of Six Sigma projects.
• Employing Six Sigma methodology into organizational operations to meet business goals and objectives.
Skill Descriptors
Active Learning: Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
Level Extensive Experience:
• Applies feedback and changes behavior accordingly.
• Learns new concepts, processes and tools applicable to the needs of the entire unit.
• Develops and monitors programs that integrate learning with practice opportunities.
• Helps others understand their learning styles and how to use them in self-development work.
• Maintains a network of professional contacts, internal and external.
• Demonstrates grasp of new information and its implications.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:
• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Identifies the major forces, events and people impacting and impacted by the situation at hand.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.
Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:
• Explains impact of interactions with individuals and groups.
• Identifies roles and responsibilities for self and others.
• Demonstrates an understanding of alternative points of view.
• Collaborates with departmental associates and management.
• Adapts interaction style to situations and people.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Level Working Knowledge:
• Defines the critical workflow for executing key processes.
• Identifies process problems that limit performance.
• Implements methods for improving and establishing controls for critical processes.
• Focuses on the most significant problems to maximize efficiency gains.
• Surfaces systemic problems to be addressed at the organizational level.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Working Knowledge:
• Provides input for Gantt or PERT charts or their equivalent to track project progress and status.
• Under guidance, plans and estimates simple projects.
• Assists in detailed project plans including cost, schedule, and resource requirements.
• Obtains information from stakeholders during the planning stage of a project.
• Produces standard project status reports.
Six Sigma Methodology: Knowledge of the concepts of six sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology; ability to use the methodology to improve the manufacturing processes and control the improvements by eliminating root causes.
Level Working Knowledge:
• Analyzes business priorities for selecting potential critical metrics.
• Uses tools (e.g. trend charts, Pareto charts, sigma conversion chart) to measure historical performance.
• Researches important causes that have an impact on quality and customer satisfaction with the use of statistical tools.
• Resolves routine problems in a cost effective manner.
• Reports deviances from process improvements.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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