Learning and Quality Manager

The Learning & Quality Manager is responsible for overseeing the development, implementation, and continuous improvement of learning and quality initiatives within the hotel. This role combines both employee training and development as well as ensuring that service quality standards are met across all departments. 

Responsible for managing the hotel's learning & development function, including developing a compliment of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. 

The Training Managers position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around the Winning Ways of the InterContinental Hotels Group and the brand ethos

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Assist in the creation of and work within the established L&D/Training department budget and control expenses. 
• Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances.
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Effective utilisation of Industrial Trainees to control PTEB
• Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. 
• Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.
• Regular monitoring and evaluation of Guest Love scores 
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

What We need from you:

This is typically the only Training lead in a full-service hotel. May supervise Training coordinator/Interns in a larger hotel. Ensures optimum utilisation of hotel Training budget

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.