Management Trainee, OTC Collections!

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Management Trainee, OTC Collections!
We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities
• Manage the OTC collections portfolio and maintain strong customer relations.
• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
• Sending reminder and follow up as per client aligned collection strategy.
• Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible to manage high volumes accounts per month.
• Maintain all relevant systems and tables with valid information.
• Problem-solving – to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.
• Must demonstrate a high level of self-motivation, energy and flexibility.
• Research any full open invoices which customers have disputed.
• Support team priorities and initiatives and effectively manage workload.
• Assist Assistant Manager to prepare and submit reports to the customer as applicable.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.

Qualifications we seek in you!
Minimum Qualifications
• B. Com Graduate or equivalent experience
• Prior Relevant work Experience.
• Detail oriented.
• Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.
• Must have strong analytical and decision-making skills.
• Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook
• Excellent communication & presentation skills
• Relevant OTC domain experience & some SAP experience is mandatory.
Preferred Qualifications
• Prior experience with SharePoint, SalesForce and PowerBI preferred.
• Experience with OnBase, FSCM and TPM preferred.
• Candidates with prior voice experience (US) preferred.
• Experience with international process transition would be added advantage.
• Candidates with valid US Visa preferred.

What we offer?
• Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
• Work in a multicultural environment
• Various trainings (technical & soft skills)
• Development opportunities in a growing multinational company

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.