Manager Client Operations

Overview About Business Unit: From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs. Role Overview: As Manager, Client Operations, your mission is to build and support standard affiliate operational processes, ensuring a smooth and effective client journey. If you’re passionate about operational excellence and innovation, we want you on our team to help us achieve new milestones. Why Join Us? Immerse yourself in a culture that thrives on creativity, innovation, and teamwork. Be part of an environment that values your unique voice and celebrates diversity. Use industry-leading tools and resources that empower your professional growth. Enjoy hybrid working options that balance in-office collaboration with personal convenience. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Subject Matter Expert: Master our affiliate technology suite, blending your skills to provide top-tier support and guidance to our internal account teams. Serve as a subject matter expert of our tools and capabilities in a vertical (Retail, Travel, Finance, etc) Collaborative Partner: Work alongside teams in Client Strategy, Media Planning, Finance, Client Integration, and Client Development to streamline operations and drive process efficiencies. Champion product and process adoption across your team. Project Manager: Use our data to understand prioritization needs and team capacity to delegate tasks across your team, ensuring that team and client tasks are delivered on time and within scope. Efficiency Expert: Use tools and analysis of team data to recommend cross-functional workflows to support successful affiliate marketing campaigns and proactively identify and recommend improvements to our processes and workflows. Solutions Advocate: Foster and maintain strong inter-departmental relationships. Provide troubleshooting support and share standard processes for program and technology management. Participate in cross-functional stakeholder groups. Documentation Owner: Create and maintain up to date documentation so that our teams have reliable resources and can execute tasks appropriately. Dynamic Team Leader: Support the growth and development of your direct reports, and foster a positive, engaged, and successful team culture. Qualifications Bachelor’s Degree or equivalent experience in operations or a related field, particularly in client interaction and service delivery. Excellent customer service skills, ideally with 12+ years of experience in a client-facing role. Experience leading a team, including managing team roles and responsibilities, capacity planning, managing team growth and development, and performance reviews and feedback. Strong project management skills to ensure the team is delivering consistent processes, communication and outcomes with a keen eye on identifying errors or areas from improvement to better output. Proficiency in Microsoft Office (Excel, Word, and PowerPoint); Experience with CRM systems (Salesforce, JIRA) and Project Management tools (Asana, Teamwork) a plus High capacity for problem-solving with the ability to navigate complex challenges. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.