Manager-Compliance

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Description

This role is part of Centre for International Compliance Operations (CICO) which involves leading the team to support the Market Compliance Officers (MCO) and Line of Business Compliance Officers (LOBCOs) & their teams in compliance operational activities on behalf of/in partnership with their teams. The person shall ensure timely execution of operational activities within prescribed Service Level Agreements. The person shall be responsible for efficiency and effectiveness of the team in executing work and monitor key performance indicators such as timeliness & accuracy. Regular and timely dialogue and communication on the progress of the work with the local Market Compliance Officers. Collaborate with Market Compliance Officer team to identify new areas of work to be supported by the team. Managing the team and timely completion of activities for all the markets covered in its annual plan is critical.

Purpose of the Role:

To uplift the International compliance program through (i) standardization and centralization of existing compliance activities ;(ii) adopt best practices to drive operational efficiencies and (iii) launch of new compliance activities

Responsibilities:

• This role will be required to manage a high performing team of B30/B28 colleagues responsible to detect and identify emerging ASA risks- Lead compliance operations in partnership with Market Compliance Officers to provide support on various areas- 3rd party due diligence, non- proprietary partners’ due diligence, state owned entity analysis, and Meals, Gifts and Entertainment reviews (MGE reviews)
• This position is responsible to support Compliance Risk Assessment program for new regulatory mandates and perform provide support to ongoing governance of ASA regulations mapped to ASA controls for first and  second line of defense.

• This position is responsible for creation and testing of PRSA controls against the applicable regulatory requirements- AML, Sanctions & Anti-Corruption.
• This role will entail working with Market Compliance Officers to create clearly documented RACI for every compliance activity for each market.
• This position is responsible to ensure documented SOPs & procedural documents exist for each activity for each market & ensure sharing of periodic results regarding its market-wise performance for each activity.
• This person will be responsible to support launch new compliance programs across International markets in order to mitigate compliance risk.

Critical Factors to Success:

•  Excellent leadership skills
• Effective communication skills
• Proactive and reactive thinking and good analytical skills
• Performs well under stringent timelines
• Meticulous attention to detail
• Aptitude for audit and process reviews

Past Experience:

 • Minimum of 8 years of relevant experience in internal audit/consultancy within the Big Four or in a bank/financial institution background.

 • The ideal candidate would be someone from a mix of Big 4 audit background plus internal audit experience in a bank/financial institution.

 Academic Background:

 • Good academic qualification with experience in compliance, CA or legal would be an added advantage.

 Functional Skills/Capabilities:

 • Excellent verbal and written communications skills in English

 • Ability to think in a logical manner and document in a clear and concise manner of the testing work papers

 • Ability to work independently from the design of compliance test plan, execution of fieldwork testing, communication of findings to business and to reporting phase

 • Capable of executing task independently with minimal supervision

 Technical Skills/Capabilities:

• Strong problem solving, and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks
• Knowledge of any foreign language will be an added advantage
• Exposure to technical platforms like Lexis Nexis based Bridger, Cadence, GAITS will be an added advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.