Manager, Global Administrative Support Team COE

Position Overview:

We are seeking a dedicated and driven individual to lead a team that powers NIQ Global executives with streamlined scheduling, seamless travel, and data-driven administrative excellence. You’ll optimize time management, foster collaboration across time zones, and standardize reporting and operations to deliver a consistent, frictionless leadership experience.

Key Responsibilities:

• Center of Excellence (COE) Development and ongoing management
  • Partner with leadership to create, implement and manage a global COE focused on calendar and travel management for executive leaders
  • Extend support to include broader administrative tasks as needed, ensuring flexibility and customization based on leader priorities
  • Establish best practices and scalable processes to deliver consistent, high quality support across regions
• Team Leadership & Development:

• Lead and mentor a team of administrative professionals supporting global E11–E13 leaders
• Foster a culture of collaboration, accountability, and continuous improvement
  • Oversee complex calendar scheduling across multiple time zones, ensuring alignment with business priorities
  • Manage end-to-end travel coordination, including itineraries, approvals, and compliance with company policies

• Operational Excellence:
  • Implement standardized processes and tools to ensure consistency and efficiency in scheduling and travel support
  • Monitor and optimize workflows to reduce scheduling conflicts and improve turnaround times
• Stakeholder Engagement & Administrative Support Expansion:
  • Supervise additional administrative tasks such as preparing reports, gathering data, and supporting leadership initiatives
  • Ensure timely and accurate delivery of all administrative outputs
  • Act as the primary point of contact for executive leaders and their teams regarding escalation and additional requests
  • Build strong relationships with internal and external partners to facilitate seamless coordination
  • Consistently gather feedback, understand changes in support requirements, adjust program as needed to support global leaders
• Performance & Metrics:
  • Define and track Key Performance Indicators (KPIs) for team performance, including response times, accuracy, and customer satisfaction
  • Provide regular updates and insights to senior leadership on team effectiveness and areas for improvement

• Bachelor’s degree in Business Administration or related field
• 7+ years of experience in executive support, administrative operations, or related roles, with at least 3 years in a leadership capacity
• Proven ability to manage global teams and navigate complex scheduling and travel logistics
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office Suite and enterprise scheduling tools; experience with travel management platforms is a plus

Core Competencies:

• Strategic thinking and operational excellence.
• Leadership and team development.
• High attention to detail and ability to manage competing priorities.
• Strong interpersonal skills and cultural awareness for global collaboration.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion