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Network Services Engineer I - India, Chennai - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development


The Role:


This is an excellent opportunity to join our Network Services team as a Level 1 Network Support Engineer. Do you have an interest in network monitoring, troubleshooting, and providing technical support while ensuring seamless connectivity? If you’re passionate about working with networking technologies, including firewalls, SD-WAN, and BGP/OSPF, and are looking to be part of a dynamic team that fosters growth and learning, then this is the role for you! You will be part of a supportive environment where you can develop your technical skills and contribute to the efficient operation of network systems.


What you will be doing:


  • Monitor and manage network devices like Cisco Meraki, FortiGate, cisco ASA firewall and SD-WAN.
  • Perform health checks on DNS servers, load balancers (NetScaler), and other network infrastructure components.
  • Troubleshoot Level 1 incidents related to firewalls, DNS, and Zscaler, and assist with SD-WAN connectivity issues.
  • Troubleshoot Level 1 incidents related to BGP, and OSPF configurations.
  • Configure firewall rules, DNS records, and Zscaler policies; deploy Cisco Meraki devices.
  • Document network changes and incidents, generate performance/security reports.
  • Provide end-user support, collaborate with senior engineers, and coordinate with vendors for issue resolution.
  • Assist with backup configurations and participate in recovery drills.
  • Perform basic troubleshooting on application delivery controllers and escalate complex issues.
  • Work and follow up with respective vendors to resolve hardware/software and ISP related issues

Your Profile:


  • Degree in IT.
  • 2-3 years’ experience within a similar role in a fast paced environment.
  • Experience with network monitoring tools like SolarWinds, Fortianalyzer, etc.
  • Familiarity with management tools (e.g., FortiManager, Cisco FMC, ASDM, Cisco Meraki, Zscaler).

What ICON can offer you:


Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.


In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.


Our benefits examples include:


  • Various annual leave entitlements


  • A range of health insurance offerings to suit you and your family’s needs.


  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.


  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.


  • Life assurance


  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.






Visit our careers site to read more about the benefits ICON offers.


At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment.  All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.


Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.







Are you a current ICON Employee? Please click here to apply


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