Network Services Engineer II

Network Services Engineer II - India, Chennai - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

The Role:

This is an exciting opportunity to join our Network Support team as a Level 2 Network Engineer. If you are passionate about troubleshooting complex network issues, optimizing network performance, and ensuring seamless connectivity, this role is for you. You will have the chance to work with cutting-edge technologies, including SD-WAN, firewalls, routing protocols (BGP/OSPF), and network security. If you're looking to be part of a dynamic team that offers strong growth opportunities and a supportive, collaborative environment, this is the perfect place to advance your career.

What You Will Be Doing:

• Oversee network performance and configurations across Cisco Meraki, FortiGate, Cisco ISE, SD-WAN, ACI, Nexus, and cloud environments.
• Identify and resolve network performance issues, optimizing bottlenecks and recommending improvements.
• Act as the escalation point for Level 1 engineers, resolving advanced incidents related to firewalls, DNS, Zscaler, SD-WAN, and load balancers.
• Troubleshoot and resolve advanced routing, S2S VPNs, and traffic shaping issues.
• Configure and troubleshoot BGP and OSPF routing protocols.
• Perform root cause analysis (RCA) for recurring issues and provide preventive recommendations.
• Manage and troubleshoot Cisco ISE for network access control and security policy enforcement.
• Design and implement advanced configurations for firewalls, SD-WAN, load balancers, and Zscaler.
• Manage DNS records, including advanced configurations like load balancing and failover.
• Assist in network upgrades, migrations, and deployments for multi-site environments.
• Ensure high availability and redundancy for network components.
• Implement and manage firewall rules, VPNs, and ensure compliance with security standards.
• Mentor Level 1 engineers and liaise with vendors for escalated support and updates.
• Create and maintain technical documentation for network infrastructure and configurations.
• Lead network optimization projects and contribute to network architecture design discussions.
• Manage backup and restoration processes for network devices and assist in disaster recovery planning.

Your Profile:

• In-depth experience with Cisco Meraki, FortiGate, Cisco ASA firewalls.

  
  
• Strong expertise in Cisco ACI (Application Centric Infrastructure) and Cisco Nexus series switches.
• Proficiency in SD-WAN technologies, including advanced routing and policy configurations.
• Hands-on experience with Zscaler deployment and advanced policy management.
• Advanced knowledge of load balancers like NetScaler, including traffic steering and SSL offloading.
• In-depth understanding and hands-on experience with BGP and OSPF routing protocols.
• Hands-on experience configuring and troubleshooting Cisco Identity Services Engine (ISE) for network access control and security policy enforcement
• Proficiency with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark)
• Familiarity with firewall management systems (e.g., FortiManager, Cisco FMC, ASDM) and SD-WAN controllers.

Certifications (Preferred):

CCNP, Fortinet NSE 5 or above, Zscaler ZCE, or equivalent.

NetScaler certifications are an added advantage.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

  
  

• A range of health insurance offerings to suit you and your family’s needs.

  
  

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

  
  

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

  
  

• Life assurance

  
  

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

  
  

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment.  All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply