Dear Aspirant!
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.
Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019 with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!
We are looking for: NOC Operations Lead
•As an ETP Operations Lead, you will play a critical role in ensuring the smooth operation of Siemens Depot360 AI fleet and charging platform solution which helps customers in Europe and the Americas electrify their fleets and achieve their sustainability, carbon emission and CAPEX & OPEX goals. The mission of Depot 360, and therefore of the NOC, is to ensure that vehicles are charged to fulfill their routes at the lowest cost of energy. Please refer to www.siemens.com/depot360.
•You will be managing a 24x7 team which is responsible for proactively monitoring, troubleshooting, and maintaining the performance of customer fleet depots including multiple types of chargers and vehicle telematics, and potentially other asset types in the future.
•Play a pivotal role in the development and execution of NOC strategy for the regular operations and support of customer’s EV charging infrastructure and vehicles under management, starting from deployment/onboarding to regular operations, and customer support.
•Collaborate with cross-functional teams in Europe and NAM, external partners, and regional partners to ensure successful program implementation.
•Liaise with R&D and drive testing of SW features to ensure all functions are working as expected while provide continuous feedback to help improve our services through analysis of usage data & trends to make data-driven decisions.
•Liaise with Siemens IT to ensure that case and asset management systems meet NOC requirements and test new functionality
•Prepare regular internal & external reports on program progress, KPIs, milestones for leadership, team performance & project status.
•Ensure the reliability and performance of charging stations, conducting regular reviews and addressing any issues promptly.
•Oversee customer inquiries/incidents and provide exceptional support by troubleshooting, recommending repairs, and upgrades for AC and DC EV charging stations.
•Ensure compliance with standards, quality control, and performance metrics including KPI’s and SLA reports.
•Drive positive customer satisfaction by delivering best-in-class responsiveness and professionalism in all customer interactions.
•Lead a team of NOC Engineers, ensuring efficient monitoring, operations, and availability of charging stations (both AC and DC chargers) for operation and ensuring that vehicles complete their routes at the lowest cost of energy
•Ensure proper and timely tenant, asset and vehicle onboarding to enable overall customer onboarding.
•Coordinate the team to manage their schedules and allocate resources effectively ensuring availability of resources on a 24x7 schedule.
•Drive process documentations and training to ensure the team has required knowledge and walkthroughs on handling any scenarios.
•Mentor team members, plan and conduct training sessions, and foster a positive work environment.
•Create knowledge articles based on scenarios faced and ensure the KEDB and the Problem records are maintained and up-to date.
•Provide telephone and email-based technical support for customers 24x7 and be available for rotational shifts as required.
Use your skills to move the world forward!
•Qualification/Exp yrs.:Any bachelor’s degree. (B.E/B.Tech preferred)
•Experience:3+ yrs. of experience in a leadership position.
Must Have:
•Experience leading a team for 3+ years.
•Excellent Communication & socially confident.
•Experience dealing with and defining ITIL processes like Incident Management, Problem and Knowledge Management etc.
•Proficient in English– both written and verbal.
•Analytical and problem-solving skill.
•Flexible to work in any shifts.
•Customer oriented attitude with professionalism.
•Strong multitasking, time management and target achieving skills.
Desirable / Good to Have:
•ITIL Certification.
•Phone support experience with US/UK customers.
•Experience with chargers, generators, or electric vehicles (EV) industry.
•Curious to learn and integrate new technologies.
Make your mark in our exciting world at Siemens.
This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.
We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of th communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.
Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds