Operations Manager - Accounting

Support end-to-end coordination of desk activities Qualified Accountant (CA)
Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting 10+ years of experience in Tax.
Lead stakeholder management including monthly / quarterly communication Good Knowledge of Indirect Tax of USA, EMEA & APAC
Implement improvement Initiatives Support service management including individual / team performance against defined SLA's. Working Knowledge in Vertex is must
Oversee and review (or delegate review) of analyst's work as appropriate Strong in MS Excel
Support continuous process improvement Meet/Ensure all the defined service levels agreed
* Provide single point interface for Client into respective process delivery matters Liaise and handle escalation calls and emails from business stakeholders.
* Responsible for delivering the agreed productivity benefits/gain share Track and measure customer feedback
Oversee and review (or delegate review) of analyst's work as appropriate Escalate issues to the Business Process Managers as needed
Confirm team members have appropriate training and background Responsible to drive process related automation & transformation through bottom -up approach
Ensure that exceptions are captured in SOP and communicated to client
Ability to lead and motivate team to achieve performance goals