الوصف الوظيفي
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.Experience:Preferably have around 7-10 years of ALM / Polarion Support experience with minimum 2 years supporting a customer production instance.Engineering degree or equivalent experience from a reputed universityEnglish proficiency and the ability to produce clear documents are required. Outstanding analytical, communication, and organizational abilitiesAbility to communicate complex technical concepts clearly and effectivelyContributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situationsFocusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertiseUnderstands common software development principles and lifecycleAbility to quickly adapt to a changing environmentRoles and Responsibilities:Tackle Customer tickets on the applicationApply patches on Test, UAT and Production ServerDocument root cause analysis of issuesCommunicate with users on issuesCo-ordinate with Internal team.Provide workarounds to issuesWork in shifts to support 24x7 customersWilling to work on call basis during any holidays.Develop Knowledge Management database for solved issuesMandatory Skills:Polarion installation & ConfigurationPreferably possess Siemens ALM Polarion solution skills to do Polarion installation in clustered environment, configuration, and troubleshooting.ALM/Polarion triaging with strong analytical, systematic problem solving and troubleshooting skills.Working experience with web applications, client-server architectureStrong analytical and trouble shooting skillsHas a systematic way to solve problemsShould be able to perform root cause analysis and arrive at the right solutionExcellent verbal and written communication skillsWe require a Good Team player, learning attitude - willing to learn new thingsWe need a candidate with Basic Linux and Windows Operating System knowledgeGood to Have Skills:Ability to automate some of the tasksScripting knowledge would be usefulPolarion implementation / customization experienceDBA knowledge on PostgreSQLKnowledge of cloud-based hosting & Knowledge of AWSGood understanding & knowledge of ALM processesWorking experience with ALM or Requirements Management or Test Management applicationsExperience / knowledge with Apache LuceneTechnical competence required in Polarion ALM is helpful, however experience with competitive solutions such as Jira, IBM Rational Doors etc. (may be considered)Working experience with Git / SVN.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We are SiemensA collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Transform the everyday#LI-PLM#LI-Hybrid
