Program Coordinator, Guest Relation

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position serves as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. You will combine hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. This role contributes to JLL's business objectives by enhancing client satisfaction through exceptional guest relations and operational excellence that supports workplace productivity and positive brand experiences.

What your day-to-day will look like:

• Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance
• Operate visitor management systems for registrations, badges, and access control while handling incoming calls and messages
• Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
• Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting
• Support coordination and execution of internal events, meetings, and leadership visits with logistics assistance
• Conduct basic facility inspections including front office equipment and safety supplies while assisting with emergency protocols
• Maintain event trackers and ensure meeting room readiness before and after events with catering and tech support coordination.

Required Qualifications:

• 2-4 years of experience in receptionist, customer service, or hospitality-related roles, preferably in facility management or corporate environments
• Strong interpersonal and communication skills with professional demeanor and attention to detail
• Ability to multitask, prioritize, and manage time efficiently in fast-paced environment
• Working knowledge of MS Office suite (Outlook, Excel, PowerPoint)
• Passionate about providing high-quality customer experiences with proactive and adaptable approach
• Team player with positive and collaborative mindset who can work with minimal supervision
• Ability to handle complaints and service disruptions with customer-centric approach.

Preferred Qualifications:

• Familiarity with helpdesk or visitor management systems
• Experience in event coordination and logistics management
• Background in facility management or corporate reception environments
• Knowledge of safety procedures and emergency protocol implementation
• Experience with vendor coordination and internal team collaboration
• Understanding of service delivery support and operational excellence principles

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

Scheduled Weekly Hours:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.