This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications
Your experience and skills include:
Guest focused personality is essential
Prior experience working with Opera Cloud or a related system experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus Point.
