About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Basic Function:
- Responsible for the day to day patrolling of public and employee areas ensuring that losses from whatever source and by whatever means are minimized, security policies maintained and Health and Safety regulations observed. Security Officers are not armed and they serve as a deterrent and prevention.
Role and Responsibilities:
- To patrol the public areas regularly, including the guest floors and back of house areas, together with the perimeter of the hotel and grounds, car park, pool and beach to prevent intrusion by unauthorized people or undesirables.
- To challenge any people discovered during such patrols who arouse suspicion and check their credentials, in a discreet manner, in keeping with the style of the property.
- To control the staff entrance and conduct regular on-the-spot baggage checks of staff and contractors exiting the building.
- To ensure, during routine patrols, that health and safety regulations are being observed and that all fire regulations are met.
- To routinely check the security of all storerooms and offices.
- To document any crime or incident which has taken place, including the completion and filing of theft/loss/damage reports and electronic security logs.
- To document and investigate any incidents reported. To liase with the Health and Safety Officer, to ensure that steps needed to prevent recurrence are effected.
- To provide advice to employees and management of the hotel on loss prevention and contribute to departmental training.
- To have a complete understanding of the hotel’s credit policy.
- To investigate any reported fraud, such as walkouts, etc. and report to senior management
- To accept and secure items of lost property, attempting to restore these items to the rightful owner.
- As a key member of the hotel’s emergency response team, to be fully familiar with the evacuation procedures including the Fire panel and participate as a floor fire officer as required.
- To monitor and control the issue of all hotel master keys.
- To open/repair room safes and the safety deposit boxes.
- To receive deliveries of goods from outside the normal hours of the Loading Bay and Purchasing staff and ensure the safe arrival of the goods to their intended recipient.
- To be available to administer emergency first aid treatment to staff and guests injured or taken ill and arrange follow-up medical attention as necessary.
- To open staff lockers when necessary and conduct locker checks when required, in conjunction with the HR department.
- To make senior management immediately aware of any incident or unusual event.
- To be the contact person for any of the emergency services responding to the hotel.
- To perform any additional tasks requested by the Head of Department, the Assistant Head of Department, the Security Supervisors or any member of the Executive Office and Planning Committee.
Skills and Abilities:
- Good interpersonal and communication skills.
- Excellent guest relations and management skills.
Education:
- Graduate from recognizes university
