Senior Engineer - Process management

Your role The role: Firstline support to our PLM (Windchill) and Creo MCAD users in the organization in their daily work using the systems, so they can be as effective as possible. To provide statistics and feedback from user support as input for developing the systems and the informational documentation. To deliver hands-on user support, backed by a self-governed ticket system. To use and maintain informational documentation (manuals, presentation materials, etc.) provided by colleagues in the PLM team. To set up a slim-lined support function with flexible staffing from colleagues within the PLM team and partners. To feedback information from users regarding perceived weaknesses in systems and processes to the PLM team. To improve user efficiency in the system, allowing users to focus on creating high-quality information with downstream benefits for different departments and processes. To be responsible for Windchill PLM and Creo MCAD end-user support delivery. To develop and improve the usage of the ticket system. To participate in major tasks assigned to the team, such as system upgrades. Objective: Ensuring provides hands-on user support during office hours Responsible for the staffing of the support during these hours, either by yourself, a team member or redirect to PDS support when the team is unavailable Responsible to use the ticket system in use, ensuring that it is set up in such a way that it meets and helps both our customers and the persons within the team provide support Feeding back information from the users to the teams To succeed, you will need Key skillset: Very good knowledge of the Atlas Copco Business Echo system Ability to govern and develop our usage of the ticket system Atlassian Jira ServiceDesk Documented system experience of PDMLink and Creo system to allow for efficient and self-sustaining delivery of the end-user support. You will report to the Team Lead Process Management. Knowledge: Very good knowledge of the Atlas Copco Business Echo ecosystem. Documented system expertise in Windchill PDMLink and Creo MCAD. Proven ability to govern and develop ticket-based support using Atlassian Jira ServiceDesk. Working knowledge of SAP with product data and its integration with PLM systems. Understanding of engineering data lifecycle and downstream business processes. AI Agent uses in knowledge management database Educational requirements: BE / BTech Degree in Engineering with 4 to 5 years minimum experience (Mechanical / relevant discipline). In return, we offer What you can expect from us: A work culture built on respectful interaction, ethical behavior, and integrity. Opportunities to grow and develop within PLM, digital engineering, and system governance. The possibility to influence system improvements and see your ideas implemented. Continuous learning through system upgrades, new tools, and evolving processes. Personality requirements: You are a proactive and service-oriented professional who takes ownership of support delivery and continuous improvement. You demonstrate strong problem-solving skills, work independently as well as in a team, and communicate effectively in English. You are committed to delivering high-quality support within defined timelines and improving user experience across the organization. Valid passport required Job location Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Pune.