Senior Information Technology Analyst (eBusiness)

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

As a Senior IT Analyst,you will useexpanded conceptual and practical knowledgeto solve complex issues, achieve companygoalsand driveresults for Dow and eBusiness.  

You willbe responsible foranalysis, design, implementation/adoption, optimization of digital solutions, delivering advanced functional and business capabilities.You will workhand-in-handwith a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions.Orchestrate functional and technical requirements analysis – with emphasis on experience, simplification, automation, efficiency, reliability. Gather and analyze data to performa functionaland technical requirements analysis – with emphasis on experience, simplification, automation, efficiency, reliability. Oversee the development, optimization,implementationand adoption of solutionsleveragingbest-in-class mobile, web, desktop, cloudtechnologies.Identifiesopportunities for innovating with digital capabilities aiming to accelerate Dow’s digital transformation.

In this role, you willrequirein-depth conceptual and working knowledge of your discipline or functional area. You will need to understand your discipline's best practices and how they relate to others.You may need to lead small projects with manageable risks and resource requirements as well as serve as a resource for less experienced colleagues.You should also be able to explain difficult or sensitive information and work to build consensus with others.

It is your responsibility to analyze and resolve complex problems, examine information from multiple sources, and use judgement to evaluate established andnew solutions. Your performanceimpactsa range of customer, operational, project, or service activities within your own team and other related teams and requires that you work within established guidelines and policies.You will work to apply your knowledge toassistsenior team members on a diverse range of innovative, high-value projects with the opportunity to grow your career within ESS and Dow I/S.

Responsibilities

• Requirements Analysis – Understands key business driversin order toexplore, analyzeand map business and function requirements.

• Documents detailed designs.

• Manages the Onboarding of EDI andOCRPartners. 

• Quality Assurance & Hypercare-Validatedata accuracy post-implementation and manage hyper caresupport. Troubleshoot integration issues and ensure compliance with standards.

• Communicates effectively both with the Dow team and with external stakeholders (Elemica, Potential and Current EDIPartners).

• Communicates status, metrics, risks and issues on a timely basis.

• Applies knowledge and experiencetoidentifyand implement automation-Builds, tests and implements.

• Stakeholder Collaboration - Act asliaisonbetween IT, business units, and external partners. Provide guidance toexternal partnersand internal teams on eBusiness tools and processes.

• Support –Involved in andassistwith issue resolution.

Qualifications

• Bachelor’s degree in IT discipline preferred or a minimum of5years of relevant experience.

Your skills

• PreviousExperience Electronic Document interchange – EDI, IDOC processing, mapping, XML, preferably EDI standards like ANSI, EDI fact. 

• PreviousExperience with SAP (ECC) and work process knowledge

• Experience working with external vendors & internal stakeholders which could include warehouses, 3PLs,customersand carriers. 

• Fluent English in verbal and written communications.

• Skills,knowledgeand abilities mustinclude. 

• Strong communicationand interpersonal effectiveness skills. 

• Strong analytical and problem-solving skills. 

• Project Management. 

• Ability to work effectively with onsite and offshore teams. 

Additional Notes:

• No relocation support is provided on the role.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.