Senior Manager – Lean & Quality

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. 

Inviting applications for the role of Senior Manager – Lean & Quality

This role allows you to build and implement the digital transformation strategy/framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspectives to customize solutions for our clients

Responsibilities

Main responsibilities will include:

• Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach

  
  

• Identify process improvement opportunities by conducting VSM, Gemba and floor walks

  
  

• Conduct Lean Action Workouts, Kaizen events together with Operations and Customers

  
  

• Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same

  
  

• Leading and delivering Lean Digital projects that improve end-to-end processes and driving significant business impact for customers

  
  

• Working closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

  
  

• Conducting Quality Awareness and Lean Trainings within the organization

  
  

• Partner with Operations Leaders to drive Lean Agenda for the organisation

  
  

Qualifications we seek in you!

Minimum qualifications/Skills:

• Rich and relevant experience in Lean Domain

  
  

• Demonstrated expertise in client relations, multiple & complex stakeholder management

  
  

• Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.

  
  

• Problem solving skills with analytical bent of mind

  
  

• Ability to multitask with aggressive deadlines

  
  

• Proficiency with spoken and written English

  
  

• Influencing, Persuasion and presentation skills

  
  

• Project management skills

  
  

Preferred qualifications/Skills

• Rich relevant experience with increasing accountability

  
  

• Hands on knowledge and certification in various improvement framework (LEAN)

  
  

• Expert level knowledge of various data collection and analysis tools

  
  

• Experience managing complex process improvement projects, including undertaking operational assessments and operating model design using Lean.