Senior Process Executive - HRO

The Benefit Administrator is responsible for supporting the administration of employee benefits programs for the clients. This includes processing enrollment and claims, maintaining employee records, and providing support to the clients. Process Benefits transactions which may include:
o Process employee benefit enrollments, changes, and terminations.
o Process employee benefit claims, including medical, dental, vision, and disability claims.
o Maintain all employee benefit records, including eligibility information, enrollment elections, and claims history.
o Provide support to clients employees and managers on benefit-related questions and issues.
o Administer the state health benefits and flexible benefits Annual/Open enrollment.
o Administered the US FMLA program in compliance with federal and state requirements.
o Escalate non-transactional, production, issues promptly and according to established protocols
o Maintain service level agreement