Senior Professional Services Consultant – Data Protection Specialist

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features. Our Product Management team takes hold of this opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

We are looking for a Senior Professional Services Consultant with Data Protection specialization to join our team. In this role you will be responsible for fostering customer long term mutually beneficial partnerships while spearheading and delivering comprehensive Data Protection solutions for our customers from a suite of constantly evolving and growing suite of Data Protection products. The data protection Suite of products includes – DLP, CASB, Shadow IT and integration with SaaS partners, End point and Email DLP, Reporting, Incident Management and Workflow Automation. You will be delivering industry leading solutions and will have the ability to shape the direction of the product suite evolution. This is a specialized role that will require industry knowledge and the ability to work with large and strategic customers. Part trusted advisor, part evangelist, part expert, part explorer and part pragmatist – we are looking for you. You will be reporting to Director, Professional Services- Data Protection. You will be responsible for:

• Customer Relationship Management: Foster long-term, mutually beneficial partnerships with customers to establish a trusted advisor relationship, owning the relationship and ensuring continuous customer satisfaction.
• Customized Solution Delivery: Architect and deliver highly customized data protection solutions that meet the specific needs of the customer, enabling them to envision a future-proof solution requiring process and mindset transformation.
• Technical Expertise and Communication: Present as the technical expert in Data Protection technologies (DLP, CASB, and related technologies) and effectively communicate at various levels of the organization, articulating problems, solutions, and rationale.
• Cross-Functional Collaboration: Champion customer requirements and collaborate with cross-functional teams within the organization, advocating for the customer and working with product management and engineering to identify necessary product enhancements.
• Documentation and Best Practices: Produce and maintain comprehensive documentation, including White Papers, Solution Briefs, and Reference Architectures, while converting successful solutions into best practices documents and creating innovative solutions for complex data protection requirements.

• Bachelor's degree in Electrical Engineering/Computer Engineering/Computer science and or equivalent and 5+ years of experience as a Professional Services Consultant, Service Integrator or DevOps solutions engineer in a senior role
• In-depth knowledge of cloud and enterprise networking security architecture – both from a technology and a business driver standpoint and experience that emphasizes L2-L4 Networking, Network Security, Virtualization and Cloud Computing
• Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB), End point DLP, Inline/Network DLP, Email DLP etc. Experience with scripting/coding to handle intermediate to complex problems.
• Good understanding of Unix/Linux and Windows operating systems and working knowledge of REST API and experience demonstrating, installing and troubleshooting security products

• Strong communication (written and verbal) and presentation skills, both internally and externally
• 'Whatever it takes' attitude and motivation to do whatever necessary to arrive at a working solution. Leadership, drive, passion and charisma – ability to persuade, sell ideas and lead without authority.
• Experience from companies in the enterprise networking security space and experience understanding exploits, malware, ransomware, etc.: their creation and activation

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.