Senior Systems Engineer - Infrastructure

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Role: Senior Systems Engineer - Infrastructure

Location: Bangalore – India (Onsite)                                                                                                                           

We are looking for an experienced Senior Systems Engineer - Infrastructure with 10+ years of hands-on experience in designing, implementing, and managing enterprise-scale IT infrastructure. The ideal candidate must have hands on experience with End point solutions, hardware configuration management, CMDB, Procurements, asset management and negotiation with vendors, including but not limited to Network support, end user support, onboarding and off-boarding process management etc., that come as part of the end point solutions role.

This role will report into a local team leader and manager as well as have working relationships with remote technical lead and other stakeholders to work with. This role could involve working in a shift that aligns with “out of business” hours and weekends to support critical business needs.

Key Responsibilities Include:

• Manage the Hardware infrastructure and services that relate to end point solutions of laptops, desktops, mac books and AV equipment etc.
• Work with external vendors to manage procurements, obtain multiple quotes from multiple vendors, compare pricing, and select the most suitable vendor
• Procure IT assets on time to maintain sufficient stock levels
• Ensure timely allotment of assets to the Service Desk (SD) Team
• Lead IT Asset audits
• Complete monthly Service Purchase Orders (POs) on time to avoid disruptions in services
• Manage Purchase Order Requests (POR) for all IT-related tasks
• Coordinate with the finance team for monthly billing activities
• Handle vendor coordination, including registration processes
• Prepare quarterly scrap lists, onboard new vendors, and collaborate to obtain competitive quotes.
• Plan Capital Appropriation Requests (CAR) and operational budgets.
• Collaborate with the finance team during annual audits and support Fixed Asset Register (FAR) verification.
• Monitor, acknowledge, update, and close incident requests in the Service Management tool
• Maintain work logs, update incidents and requests with appropriate information, and own the request until closure.
• Manage vendors, licensing, and infrastructure-related budgets
• Create and maintain technical documentation, SOPs, and architecture diagrams
• Maintain good professional relationships with counterparts across the organization. 
• Participate in solution rollouts, upgrades, and training sessions for end-users as well as participate in training to learn new tools, products, and technologies.
• Attend weekly, monthly, and ad hoc IT and generic team meetings as necessary and complete and submit necessary documentation, activity reports, and causal analysis documents.
• Document new processes and update existing SOPs
• The candidate will be expected to learn about and understand the product offerings (furniture) of Herman Miller to be able to support the business better.

Technical skills:

• 10+ years of experience in IT Infrastructure / Systems Engineering
• Strong expertise in Windows & Linux environments
• Hands-on experience with VMware / Hyper-V
• Experience with networking knowledge (LAN/WAN, TCP/IP, VLANs, Firewalls, VPNs)
• Experience with cloud platforms (AWS, Azure, or GCP)
• Knowledge of backup & DR solutions
• Understanding of ITIL processes and infrastructure best practices
• Experience working on any Incident management / Support ticketing systems
• Customer Support Process experience
• Experience using JIRA and Confluence
• Experience in a retail or commerce industry

• A graduate / post-graduate in engineering/technology or equivalent.
• Having excellent interpersonal and communication skills both written and verbal in English.
• Strong analytical and problem-solving skills with the ability to quickly understand, retain, and apply large amounts of new information
• Having anywhere between 10+ years of IT experience of which at least 5 years should have been in a similar role.
• Ability to work individually or within a team environment
• Willing to work in UK / US / Early morning India shift on a need basis and on-call/weekends
• Ability to participate in multiple projects/tasks and priorities in a healthy work environment
• Has attention to detail and a penchant for quality
• Has a constructive approach to giving and receiving feedback.
• Has testimonials to prove high levels of customer satisfaction in previous engagements
• Ability to take direction, constructive criticism, and work within specified deadlines (SLAs & OLAs)
• Adhere to processes and procedures defined for the role, the team, and the organization
• Certifications such as VMware VCP, Microsoft Azure, AWS, CCNA/CCNP, ITIL
• Exposure to security frameworks and compliance standards

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.