Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager (Techno-functional / Testing or Develop Exp in the Past)Job Description Summary
OVERVIEW
At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us!
The Commercial Solutions team is looking for experienced Senior Technical Program Manager to work with our cross-functional development teams in managing products and services development and delivery for our customers. Mastercard's Commercial Solutions enables some of our largest customers to issue Virtual Cards for secure management and reporting on Travel, Expense & Supplier transactions.
ROLE
Our Technical Program Managers (TPM) conceptualise, rationalise, and drive multiple simultaneous projects to deliver engineering work across the portfolio. In this role, you get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You will contribute to the strategies, design choices, and even the cloud infrastructure necessary to build comprehensive believable and achievable execution plans to deliver high-profile new features and capabilities for our customers. You may drive the feature execution while keeping the teams coached with Agile best practices (Scrum and Kanban) and regularly report project status along the way to stakeholders.
ALL ABOUT YOU
• Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones
• Proactively manage the end-to-end delivery of engineering work through the organisation and all dependent organisations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions.
• Looked to as first point of contact for projects. Can communicate with confidence 3+ levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings.
• Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
• Program strategy defined. Delivers independently but will occasionally seek direction from peers/managers
• Nurtures good working relationships with engineers, managers, and peers
• Optimises previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilises department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
