Service Delivery Lead-Assistant Manager-Bangalore

To provide support for customers transitioning from contract signature to in-life service ensuring that excellent customer experience is maintained throughout.  To support customers transitioning from end of life products to new strategic products ensuring that the customer receives continued excellent customer experience.  Support for implementation of new products

1. Administrative tasks to support the service transition & integration of customers who have contracted for fixed, mobile or converged products
2. Managing day to day tasks to ensure that agreed timelines and SLAs are met
3. Collation, checking and management of data related to customer orders
4. Set up and maintenance of system data
5. Liaison with internal functions supplying inputs to the end to end process
6. Liaison with 3rd party suppliers involved in the end to end process
7. Preparation and distribution of customer facing documentation
8. Preparation and storage of relevant customer service documentation
9. Enabling customers to access relevant portals based on product ordered

• Proven background of working within a Customer Service/Sales/Contact Centre environment.
• Ability to work within defined processes and identify improvements to existing processes
• Works well in a Team.
• Methodical and controlled approach to answering queries and where knowledge is exceeded, referring it to the appropriate team.
• Proactive problem-solver for day to day issues and only escalates to manager when necessary.
• Excellent communication skills –both verbal and email communication

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

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