ServiceNow Solution Architect

Customer Name : MBDRI
Job Title
Senior ServiceNow Solution Architect (UX, AI, GRC & CMDB)
 
Role Summary
We are looking for a Senior ServiceNow Solution Architect who can translate high-level architectural designs into executable low-level designs (LLDs) and lead the end-to-end design and execution of ServiceNow solutions.
The role requires strong hands-on architectural depth, close collaboration with business stakeholders, and the ability to guide development teams through scalable, secure, and user-centric implementations across UX, AI, GRC, and CMDB domains.
 
Key Responsibilities    
 
•    Own end-to-end solution design for ServiceNow initiatives—from business requirements to production rollout
•    Convert High-Level Designs (HLDs) into detailed, executable Low-Level Designs (LLDs) for development teams
•    Lead technical design workshops, requirement clarification, and architecture reviews with business and IT stakeholders
•    Provide architectural guidance during development, testing, and deployment
•    Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture
•    Drive UX-led design thinking to improve adoption and user experience
•    Design and govern solutions across AI, GRC, and CMDB modules
•    Mentor developers and reviewers on design quality, scalability, and performance
•    Act as the technical SPOC for architecture-related decisions and escalations
 
Must-Have Skills & Experience
•    9–12 years of overall IT experience with 5+ years on ServiceNow
•    Proven experience as a ServiceNow Solution Architect or Lead Architect
•    Strong expertise in converting HLDs into LLDs and guiding execution
•    Hands-on experience with:
•    CMDB & CSDM, CI classes, relationships, discovery & service mapping
•    UX/UI Framework, Service Portal, Next Experience, UI Builder
•    ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, GenAI features)
•    GRC modules (Risk, Compliance, Policy, Controls)
•    Strong understanding of data models, integrations, workflows, and scripting
•    Experience leading end-to-end ServiceNow implementations
•    Ability to work closely with developers, QA, product owners, and business users
•    Strong documentation skills for design artefacts, architecture diagrams, and decision logs
Good-to-Have Skills
•    Experience with SecOps, ITSM, ESM, CSM modules
•    Exposure to AI strategy, automation frameworks, and GenAI use cases in ServiceNow
•    ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist
•    Experience working in large enterprise or global delivery models
•    Familiarity with Agile / SAFe delivery models
•    Knowledge of integration patterns (REST, MID Server, external systems)
•    Soft Skills & Leadership Traits
•    Strong stakeholder communication and influencing skills
•    Ability to challenge requirements constructively and propose optimal solutions
•    Mentoring mindset—able to uplift developer capability
•    Structured thinking with attention to detail
•    Ownership mindset with a design-to-delivery orientation

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