Services Parts Functional Specialist

Req ID:472171 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design, manufacture and support a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

OVERALL PURPOSE OF THE ROLE

Alstom Services offers a wide range of business solutions for Rolling Stocks (train, metro, tramway), Signaling and Infrastructure products: maintenance, modernization, technical support and spare parts services. The Services Business Solutions department, part of Digital Transformation organization, is responsible to define the architecture, to design, to build and to operate the IT solutions supporting the Alstom Services business processes.

Alstom provides several solutions to support Services business activities based on Parts landscape. The role of the Functional specialist of Parts Services Solutions is to contribute to the design, to control the development and functional architecture of these applications making sure the solutions follow the defined core model, and support the rollout on the Alstom Services projects worldwide. As functional specialist you will work closely with the Parts functional expert and interact with other IS&T departments such as ERP, Engineering and Digital to ensure the end-to-end consistency of the IS&T landscape for the Parts Services Domain.

RESPONSIBILITIES

As a Services Parts functional Specialist, you are in charge of:

• Collaborate with business stakeholders to gather and analyze requirements related to parts and services
• Elicit, document, and validate business requirements, ensuring a clear understanding of the desired outcomes.
• Design and configure the Parts and Service Application to meet the business needs, leveraging your deep understanding of the application's capabilities.
• Create detailed functional specifications, including data flows, process diagrams, and configuration documents.
• Participate in the implementation phase, working closely with technical teams to ensure seamless integration with other systems
• Configure the application to match the business requirements, including master data setup, workflow definitions, and report configurations.
• Develop and execute test cases to validate the functionality and performance of the application.
• Identify and resolve defects, ensuring the quality of the implementation.
• Continuously identify opportunities to improve the application's functionality and user experience.
• Propose and implement process enhancements to optimize business operations.
• Manage and implement changes to the application, ensuring minimal disruption to business operations.
• Ensuring that Parts Services Solutions functional Core Model (IT Solution’s Requirements) is well documented based on Business Processes & Rules, evolves consistently and is not jeopardized by localization
• Supporting applications Roll-out, ensuring that Core Model is applied
• Interacting with Operations teams by monitoring their activities & providing Functional expertise when needed
• Strong attention to detail and accuracy

To be able to execute all the responsibilities above, you will be working with internal and external IS&T partners.  In addition, you will be constantly liaising between partners and business to contribute to the project successes. Your functional expertise will be needed to deliver the different projects with high quality and on time and to efficiently support our critical applications.

BEHAVIORAL COMPETENCIES

You are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment. Ability to work independently and as part of a team.

TECHNICAL COMPETENCIES & EXPERIENCE

• Language skills: English expertise is a must both spoken and written
• Graduated with an engineering degree, preferably in information technology or CS
• Minimum 6 years of experience as a functional expert or Business analyst in parts applications or similar roles.
• Experience in End to End process understanding for Quotation to Cost cycle, Plant Maintenance module
• Experience with configuration tools, JIRA, SAP is a must
• Knowledge on UI/UX is an added advantage
• Knowledge on Servicenow, Marklogic, Sinequa, Qlik, SAP Business Objects, similar Reporting tools is an added advantage.
• Knowledge of Data management, ETL concepts, Enterprise software development is an added advantage.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.