Software Engineer- L1 Support

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Overview:

Join our team as an IT Support and Integration Analyst, where you'll focus on analysing and resolving issues during order entry from external third-party applications to ZEISS Vision Care core ordering platform. We are looking for a candidate with expertise in the optical lens domain, technical proficiency in both legacy and cloud systems, and the ability to debug OAuth 2.0 authentication and authorization issues.

Key Responsibilities:

·Issue Analysis and Resolution:

oMonitor and address issues related to order entry.

oProvide support by diagnosing and troubleshooting basic issues.

oEscalate complex issues to development team to support and collaborate on solutions.

oDocument and track issues, resolutions, and process improvements.

·Technical Support:

oUnderstand system operations and workflows using technical knowledge.

oCollaborate with IT and development teams to resolve technical challenges.

oTroubleshoot issues in both legacy systems and cloud-based solutions.

·Expertise in spectacle lenses:

oUnderstand order processes and specifications in the optical lens domain.

oWork with domain experts to ensure accurate order processing and system alignment.

·OAuth 2.0 Debugging and Resolution:

oSupport the resolution on issues regarding authentication and authorization together with  OAuth 2.0 experts.

·Communication and Collaboration:

oCommunicate effectively with internal teams and external stakeholders.

oProvide updates and reports on system performance and issue resolution.

oParticipate in meetings and contribute to continuous improvement initiatives.

Qualifications: 

• Education: Bachelor’s degree in information technology, Computer Science, Optical Engineering, or related field. 
• Experience: 2-4 year of experience in technical support experience, preferably in the optical lens industry. 
• Familiarity with Azure API Management and cloud systems. 
• Experience with both legacy and modern systems integration. 

• Experience with ITSM and Salesforce 

• Technical Skills: 

• Proficiency in troubleshooting technical issues. 

• Strong understanding of Web Services, RESTful Architecture, and data formats such as XML and JSON. 

• Ability to analyse system logs and performance metrics. 

• Knowledge of OAuth 2.0 principles for debugging authentication and authorization related issues. 

• Soft Skills: 

• Problem-solving and analytical skills. 

• Strong communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proficiency in English Language; additional languages are desirable. 

• Preferred Qualifications: 

• Certifications in Azure Cloud or related technologies. 

• Understanding of optical lens specifications and order processing. 

• Previous experience in a support role within a manufacturing or optical lens company. 

Your ZEISS Recruiting Team: