Specialist - Change Management Support

About the job

Strategic context:

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As part of GTMC, the vision of the launch and commercialization pillar is the establishment a new Sanofi wide Launch excellence cross functional framework, ensuring excellence in Medico Marketing fundamentals and upskilling the Medico Marketing teams with cutting edge new technologies, capabilities and ways of working. Launch and Commercialization will not only be a centre for expertise and though leaders but also an important support to execute on those best-in-class capabilities. On this journey, our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

The Specialist - Change Management Support will act as a point of contact for Global Business Units (GBUs) during product launches, offering guidance on change management processes and frameworks. This role will assist GBU stakeholders in aligning with global launch and commercialization standards, providing expertise on applying internal processes and best practices. Additionally, the specialist will support GBUs by organizing and delivering training sessions, workshops, and creating training materials to equip teams with the knowledge needed to navigate launch-related changes effectively. The role ensures consistent application of change management tools and frameworks across global teams.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

The Specialist - Change Management will be responsible for planning, executing, and evaluating the change initiatives related to the Launch & Commercialization excellence/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint.

• Support in performing continuous analysis and identification of the change impacts, risks, and gaps/opportunities
• Support in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions
• Collaborate with internal communications team for communicating (planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture
• Provide change management support - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc.
• Support townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.)
• Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads
• Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation
• Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets
• Support Hub strategy aligned with global business priorities, focusing on operations and enablement via continuous feedback loop to optimize customer experience
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
• Support change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation)
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

• Support for Global Business Units (GBUs) During Product Launches:
  • Point of contact for Global Business Units (GBUs) during product launches, offering guidance on change management processes and frameworks.
  • Assist stakeholders from GBUs by providing clear direction on the launch and commercialization processes, ensuring alignment with the organization’s global standards.
  • Serve as a subject matter expert, helping GBUs understand how to apply internal processes, frameworks, and best practices during the launch phase.
• Training and Enablement:
  • Support GBUs by organizing and delivering training sessions, workshops on change management frameworks, tools, and best practices.
  • Develop and distribute training materials, process documentation, and quick reference guides to equip GBU teams with the necessary knowledge to navigate launch-related changes effectively.

• People: (1) Work with cross-functional teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
• Performance: (1) Oversee change management program; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide
• Process: (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Launch & Commercialization Excellence; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program
• Stakeholder: (1) Work closely with Global, Local, and Hub to identify communication needs (2) Liaise with cross-functional teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation

About you

• Experience:
  • 3-5 years of experience in change management (large-scale change initiatives [global business transformation environment, within GBS Shared Services industry and/or BPO Services]), project management, or stakeholder engagement preferably within the pharmaceutical or healthcare sector.
  • Hands-on experience supporting large-scale change initiatives.
  • Proven ability to guide and support teams in navigating organizational changes, particularly during product launches or other significant business transformations.
  • Experience working with global business units (GBUs) and familiarity with the complexities of coordinating across regions and markets.
• Soft skills: The candidate will have excellent communication skills, able to simplify complex change management processes and collaborate effectively with cross-functional and global teams. They should thrive in a fast-paced environment, managing multiple projects while fostering trust and confidence among stakeholders through support and guidance. Training in psychological safety, emotional well-being and culture philosophy would be a desirable skillset
• Technical skills:
  • Skilled in delivering training sessions (in-person or virtual) and developing user-friendly training materials that help GBUs navigate change processes effectively.
  • Experience in stakeholder engagement, communication, and relationship building with diverse, cross-functional teams.
  • Ability to identify and address stakeholder concerns, ensuring alignment with change management processes.
  • Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe)
  • Certification in change management (CCMP) and knowledge of change management methodologies (such as Prosci, ADKAR, or Kotter) is highly preferred
  • Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable
• Education: Bachelor’s degree in business administration, change management, organizational development, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable
• Languages: Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!