Spvr - Contract & Chargebacks (IN)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

1.Lead, guide, and develop a team of senior analysts and analysts
2.Ensure timely updates of all contract pricing and membership information into the contract management database system.
3.Assist in identifying the cause for variances in contracts.
4.Receive, identify, and resolve discrepancies associated with assigned supplier contract issues.
5.Communicate effectively with customers / external partners to resolve inquiries in a timely manner.
6.Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes.
7.Assist in the reconciliation of chargebacks.
8.Oversee the timely collection of monies due from Supplier and the aging goals as planned by senior management; ensure write-off dollars are minimized.
9.Coordinate with the Finance and Accounts Receivable teams to identify and resolve invoice discrepancies.
10.Develop innovative solutions to streamline team workload and increase productivity.
11.Responsible for reviewing goal and performance measurements; develop plans to ensure that goals are achieved.
12.Manage, mentor, and evaluate the performance of Contract and Chargeback analysts to achieve department / company goals and objectives in an accurate and timely manner.
13.Evaluate business processes and system design to recommend changes that will reduce costs and improve effectiveness and efficiency of the contract and chargeback processes.
14.Develop, interpret, and apply policies and procedures to effectively develop department staff.
15.Work with Management to ensure team structures and responsibilities align with organization objectives to secure appropriate escalation and responsiveness of team member service level requirements.
16.Analyze reports, decisions, and results of department statistics against established Key Performance Indicators (KPI) and share findings with upper management.
17.Responsible for overseeing practices relating to the Business Management tool Administration process.
18.Willing to obtain formal training in other areas.

19. Lead multiple workstreams.
20. Collaborate with key teammates and leadership.
21. Assist and support department managers in preparing for meetings.
22. Maintain and promote positive and professional working relationships with associates
and management.
23. Comply with all appropriate policies, procedures, and regulations.
24. Any other duties assigned.

.

QUALIFICATIONS, EXPERIENCES, AND SKILLS:

• 5+ years of working experience; 1+ year of management experience preferred.
• Proficient in English (CEFR B2 or above in IELTS).
• Ability to work partial US time zone shift (4 hours overlap with Eastern Time Zone).
• Familiarity with Contract & Chargeback processes desirable.
• Preferred experience in the pharmaceutical industry.
• Proficient in Microsoft Word, Excel, Power BI; prior experience in SAP is a plus.
• Strong written and verbal communication; exceptional presentation skills.
• Excellent interpersonal skills; demonstrated leadership and delegation abilities.
• Strong customer service orientation.
• Excellent organizational skills with attention to detail.
• Self-motivated, goal-oriented, thriving in a fast-paced environment.
• Strong analytical skills; ability to analyze data and situations.
• Adaptable to change in a positive business environment.
• Able to make sound judgments and communicate them effectively.
• Ability to assimilate and summarize information contextually.
• Willingness to be hands-on and resourceful.
• Experience collaborating with diverse teams; working with multi-location teams is a plus.

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned