Sr Outbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are in search of an experienced Product Manager who possesses a deep understanding of how ServiceNow Platform features work. The ideal candidate will have 6-8 years of experience in Product management, with a strong background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow Certification is considered a valuable asset.

Key Responsibilities:

1. Product Strategy and Enhancement:
   • Develop and refine the product vision, strategy, and roadmap for ServiceNow Platform Features aligned with organization's business goals.
   • Collaborate with stakeholders from cross functional teams to gather requirements and prioritize feature enhancements & solutions based on customer needs, market trends, and platform capabilities.
2. ServiceNow Platform Expertise:
   • Utilize in-depth knowledge of the ServiceNow platform to architect, configure, and optimize custom solutions.
   • Stay updated on new platform features, updates, and best practices to ensure the product remains innovative and competitive.
   • Have had hands-on Service Now Platform.
3. Innovative Thinking and Ideation:
   • Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.
   • Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities.
   • Enhance the current solution development process
4. Communication and Stakeholder Management:
   • Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.
   • Engage with customers, partners, and stakeholders to understand pain points, needs, and preferences.
   • Act as a subject matter expert on ServiceNow Platform, providing guidance and support to sales, marketing, and customer success teams.
5. Leadership and Mentorship
   • Mentor and guide junior product managers and other team members, providing direction and support in their professional development.
   • Act as a thought leader within the product management function, sharing best practices and nurturing development within team.
6. Accountability
   • Own the deliverables End to End with committed deadlines
   • Make informed decisions with stakeholders and cross functional teams

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field; advanced degree like MBA is preferred.
• 6-8 years of experience in Product Management, Product Development, Consulting and/or Pre-Sales experience, with a focus on ServiceNow platform solutions with any Workflow Module.
• Must have hands-on expertise on the platform with ability to build solutions.
• Excellent written and communication skills with the ability to convey complex ideas clearly and concisely.
• Creative thinker with a track record of driving innovation and bringing new ideas to market.
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.
• ServiceNow certification (e.g., Certified Implementation Specialist) is an added advantage.
• History in building demos for or selling into any Service Now Solutions would be desired.
• Experience working in Agile development methodologies is preferred.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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