Sr. SME Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Serve as the subject matter expert for the O2C process, covering areas such as risk management, cash application, collections, credit control, and disputes.
• Partner with operations teams to identify and resolve process issues and improve service delivery.
• Ensure compliance with process controls, policies, and audit requirements.
• Support training and knowledge-sharing initiatives within the team.
• Analyze data and generate reports to identify trends, exceptions, and improvement areas.
• Act as a liaison between operations, quality, and technology teams to support enhancements and automation initiatives.

Key skills & knowledge:

• Strong working knowledge of O2C -AR sub processes including - Collection, Forecasting, Month-end AR Closing Activities, Bad Debt Reserve, Cash Application, Portfolio Ageing Analysis (mandatory).
• Hands-on experience with ERP systems like SAP, Business Objects, or equivalent.
• Excellent communication and collaboration skills.
• Analytical mindset with good MS Excel and reporting skills.
• Preferred experience in Power BI dashboard and desktop automations.
• Ability to work independently and manage priorities in a dynamic environment.
• Familiarity with SLA, KPI monitoring, and service delivery metrics.
• Bachelor’s degree in finance, Commerce, Accounting, or a related field.
• Lean Six Sigma certification or exposure to continuous improvement methodologies is a plus.
• 5+ years of experience in O2C/AR processes with strong domain expertise.
• Exposure to automation tools (e.g., RPA, workflow management systems) shall be an added advantage.

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

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Potential Use of Artificial Intelligence (AI) in Hiring
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.