Store Manager

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage recruitment, training and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.

This position reports to the Area Manager and has the Department Managers and Visual Merchandisers as direct reports.

Key Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers
• You analyse and follow up your Store’s Sales & Profit KPIs and take actions to maximise results through overseeing store operations and ensuring best practices are followed in-store.
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team
• You recruit, train, develop, and manage succession for your Store.
• You ensure health & safety; legal and security issues are being handled in accordance with H&M standards and local legislation.

What you need to succeed :

To be successful in the role as Store Manager, we believe you have proven leadership skills with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people.

• 3+ years management / store management experience in a customer facing environment
• Previous experience of leading and managing teams
• Knowledge and passion for driving goals forward
• Has a passion for profitability and people
• Has a customer first mindset

This is a full-time position for our store in New Delhi. The position reports to the Area Manager.

Apply by sending in your CV in English as soon as possible, but no later than 25 Dec 2024. Due to data policies, we only accept applications through career page.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.