The role of a Support Engineer in Comixology team involves maintenance and upkeep of the systems, tools and workflows that are used by Comixology operations team. This role also involves developing value added features to automate repetitive manual process and deliver tools to increase productivity of Operations Team.
We develop scripts to take care of scheduled activities and constantly update our automation framework to handle new use cases. Once we identify a pattern, we invest in automation to reduce the manual work.
This job requires you to resolve complex support issues. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
Key job responsibilities
Key Job Functions Include these...
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily Java based projects
- Functionally decomposing complex problems into simple, straight-forward solutions.
- Expert knowledge in performance, scalability, enterprise system architecture, and engineering best practices.
- Ensure quality of architecture, design & implementation of your systems.
- Ownership of one or more Digital products or components
A day in the life
A day in the life of a support engineer working on Comixology support activities involves maintenance of the Tools and resolving the trouble tickets and issues raised by customers and operations team. Apart from working on a broad spectrum of technical issues, a Support Engineer in Comixology may also develop internal tools and scripts to help the team and stakeholders or work with leadership on process improvement initiatives.
Our Engineers are also the “voice of the customer” and influence the development teams for recurring issues or feature requests.
About the team
The Comixology Support is part of QM Support Team which takes care of maintaining and supporting the Operator Tools. We handle the software updates and mandatory migration activities for these tools and the systems. We also develop value added features to automate repetitive manual process and make enhancements to the existing tools to increase productivity of Operations Team.
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in Python or Javascript
- Knowledge of about AWS integration and usage
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