Systems Engineer - IT Service Management

Should be experienced in day-to-day IT support with respect to managing endpoints - desktops and laptops.
Should have good knowledge in implementation & administration of servers.
Knowledge on Active Directory Services, DHCP & DNS, Genesys and AWS
Basic administration of LAN infrastructure (switches/firewall/ routers).
Attend to service requests and incidents, Analyze the root cause, and provide solutions to meet the defined SLA target and avoid repeated incidents.
Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
Candidate should be aware of different tools used for capacity management, availability managements.
Experience in Asset management and various IT reports.
Should be flexible/ready to work in Australia shift timings and coordinate with different teams across geographies.

Should be experienced in day-to-day IT support with respect to managing endpoints - desktops and laptops.
Should have good knowledge in implementation & administration of servers.
Knowledge on Active Directory Services, DHCP & DNS, Genesys and AWS
Basic administration of LAN infrastructure (switches/firewall/ routers).
Attend to service requests and incidents, Analyze the root cause, and provide solutions to meet the defined SLA target and avoid repeated incidents.
Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
Candidate should be aware of different tools used for capacity management, availability managements.
Experience in Asset management and various IT reports.
Should be flexible/ready to work in Australia shift timings and coordinate with different teams across geographies.