Team Lead - IMS Core

About this opportunity
We are now looking for a Team Lead – Automated Operations (IMS Core) to join our Network Operations team at Ericsson. In this role, you will lead a high-performing operations team responsible for ensuring the stability, availability, and performance of IMS Core networks through automation-driven monitoring and incident management.
You will play a critical role in driving operational excellence by combining deep IMS Core expertise with automated operations, proactive fault management, and people leadership. This position offers an exciting opportunity to work in a global operations environment while contributing to Ericsson’s vision of autonomous networks and a fully connected, intelligent world.
What you will do
• Lead and manage a team responsible for 24x7 automated monitoring and operations of IMS Core network elements (CSCF, HSS/UDM, TAS, SBC, MRF, etc.).
• Oversee alarm monitoring, incident detection, and first-/second-level fault analysis using automated tools and analytics platforms.
• Drive proactive operations by leveraging automation, scripts, and AI/ML-based monitoring to identify early warnings and prevent service impact.
• Act as the primary escalation point for major incidents, coordinating with Level 2/Level 3 support teams, vendors, and field engineers to ensure rapid service restoration within SLA.
• Ensure adherence to incident, problem, and change management processes in line with Ericsson Global Service Center (GSC) and ITIL standards.
• Lead root cause analysis (RCA) for recurring and critical IMS Core incidents and drive corrective and preventive actions.
• Mentor, coach, and develop team members, ensuring technical readiness and operational excellence across shifts.
• Monitor operational KPIs, automation efficiency, and SLA performance, driving continuous improvement initiatives.
• Collaborate with engineering, automation, and service improvement teams to enhance monitoring use cases and operational workflows.
• Support shift-based operations and ensure seamless handovers across global teams.
The skills you bring
• 6–12 years of experience in Telecom Network Operations, with strong hands-on exposure to IMS Core networks.
• Prior experience in a Team Lead / Technical Lead role managing operations or NOC teams.
• Strong understanding of IMS architecture, call flows, signaling (SIP, Diameter), and VoLTE/VoWiFi services.
• Experience with automated operations, including alarm correlation, auto-ticketing, scripting, or AIOps-based monitoring.
• Hands-on experience with Ericsson OSS/NMS tools and/or multi-vendor monitoring platforms (e.g., Netcool, ENM, Splunk, Grafana, Prometheus).
• Solid knowledge of fault, incident, problem, and change management processes aligned with ITIL frameworks.
• Strong analytical and troubleshooting skills with the ability to lead complex incident resolution and RCA discussions.
• Excellent leadership, communication, and stakeholder management skills in a global, multi-cultural environment.
• Ability to work in a 24x7 operations model, including on-call or rotational shift coverage as required.
• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.