Team Lead - Test Network Management

Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Job Profile Team Lead - Test Network Management:

Job Summary
The CSG Assure team develops advanced telecom testing software solutions used by mobile operators across the globe, including leading operators like AT&T, Tata, Orange.

CSG Assure is an artificial test traffic generation platform consisting of a central cloud-based application and a test network of over 1 000 test probes in 200 countries simulating mobile users globally.

We are seeking a dynamic professional to lead the critical function of test network management and operations. This leadership role ensures operational excellence in maintaining a high-quality test environment for our mobile operator customers.

You will be leading a team of test network support analysts who monitor and manage the network of test probes.

Key Responsibilities

• Manage and mentor a team of around four
• Oversee the operational processes to manage and expand the test network
• Drive continuous process improvements
• Collaborate with customer support to prioritize and resolve test network issues
• Lead the work to expand the test network and improve the long-term stability of the network
• Secure the supply of hardware and licenses for the test network
   

Required Skills

• Completed university degree
• 6+ years of experience in the telecom software domain
• Experience in managing technical teams in support or IT/network operations
• Data analysis skills
• Good understanding of mobile networks
• Strong problem-solving skills; ability to handle complex incidents and guide team through resolution
• Excellent verbal and written communication skills
   

Why should you apply?

• Opportunity to work and grow your skillset in cutting-edge technologies
• Provide solutions to world-leading communication service providers
• Be part of a collaborative, innovative, international team

Key Words: Telecom software, Mobile networks, Support lead, Network operations lead, Team lead, Incident management

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!
• View More Benefits (https://www.csgi.com/careers/)

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Location(s):

IN.Bangalore.Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.