Technical Documentation Assistant

Technical Documentation Assistant– Bangalore, Karnataka, India – Type (Hybrid)

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Technical Documentation Engineer, you’ll be part of our Systems and Equipment’s team working as a hybrid employee.   

You’ll get to:  

• Design, create, verify, and publish customer service manuals and operations manuals for technical products using the processes that ensure accuracy, quality, adherence to writing standards.
• Research and localization of further documents related to service manuals and Operation Manuals.
• Publishing service manual with Catalog Creator and maintaining our web server.
• Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs.
• Provide administrative support to the technical documentation department.
• Compile and publish customer specific information on a web server.
• Obtaining and coordinating of order information in cooperation with other departments.
• Initiating, proceeding, and verifying of documentation translations.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have: 

• Completed commercial training or minimum of 1-4 years professional experience in the technical writing.
• Experience with DITA and XML based content management systems (preferably Schema ST4).
• Experience with Adobe creative cloud, InDesign, Illustrator and photoshop.
• Good knowledge of PTC Windchill and TID Catalog Creator preferred.
• Excellent level of computer literacy and proficient in MS Office.
• Excellent communication skills and empathy in dealing with national and international colleagues and business partners.
• Fluent in English and German language (C1 preferred)
• High service orientation and friendly demeanor.
• Structured way of working and own good organizational skills.
• Knowledge in Excel VBA and SQL queries.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we  have so much further to go. That’s where you come in.

Join us!
 

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.