Technical manager - Salesforce Delivery

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

What will you do at Ciena?

We’re looking for an experienced, motivated and talented leader who will build, manage and lead a high-performance and velocity agile Salesforce Software Delivery development team. Responsible for building the off-shore team and leading them as a “scrum master” through requirements, design, implementation, and verification of critical Salesforce features for our multiple clouds : Sales, Community, Service, PSA and Platform and expanding to support multiple business value streams. Role will require hands on technical management as well as people management, which include day to day management of resources, tracking and reporting progress of the teams in various cross-functional meetings and reporting directly to the Director of Salesforce Delivery.

Responsibilities

• Build, manage and drive a high performance IST based SW development team – Recruitment, planning, assignment, tracking, performance management and people development.
• Should participate in and drive the requirements, architecture, design and implementation process to ensure a high quality delivery to test teams and product owners.
• Help investigate and collect information (metrics) to resolve process issues found on the current or past releases and to improve software quality with a drive towards automation.
• Drive innovation & take initiatives to improve the SW Delivery environment, suggest and drive tools/automation and process development to improve quality of deliverables.
• Be aware of the trends and features on the platform and understand how to use them in order to be a “servant leader” to the teams in helping make the right decisions.

General Activities

• Ensure smooth software lifecycle for all ongoing releases and sprints as it goes through various release related gates/milestones and collaborate with the Salesforce Governance administrator on release management and communication.
• Coordinate with local/remote Architecture, Product Owners, Service owners and the other global based Salesforce SW engineering and admin teams for successful delivery of features
• Prioritize & drive resolution of customer issues actively with customer support teams and vendors. Including the refinement loop (KCS) of the available knowledge base so we can think shift-left and automation.
• Attend and drive Scrum ceremonies, protect the team and monitor velocity KPIs to report on progress and take technical leadership to help drive issue resolution.

Collaboration with stakeholders

• Service Owner / Product owner teams.
• Enterprise and domain architects.
• 3rd party vendors.
• Program Management.
• Support teams.

Experience / Skill Required

• Bachelor’s / Master’s of Science Degree in Computer Science (or equivalent).
• 10+ Years of software development experience.
• 8+ Years of Salesforce experience
• Exposure to software/product development cycle with track record of driving features across complete development lifecycle
• Mastery of best practices and architectural patterns in Salesforce
• Scrum Master certified
• Knowledge of Agile / Scrum and using tools like JIRA
• Exposure to Git based tools like BitBucket
• Exposure to VSCode, Salesforce DX (sfdx cli),  Tooling, Metadata APIs
• Excellent analytical, written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.