Technical Support Engineer 2- Routing and Switching

Job Description: 

Position: Technical Support Engineer 2
Business Unit: Juniper TAC -Customer Focused Technical Support

Summary: 

• This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products. 
• This is an Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekends rotations.

Experience 

• 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.

Primary Skills 

* Excellent Customer handling and communication (verbal and written) skills

            * Excellent problem solving skills.

            * In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

            * Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)

            * Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)

            * Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

* MPLS, MPLS-TE

            * Multicast technologies PIM, NG-MVPN

            * Data center Fabric and IP CLOS networks

            * SDN/NFV/OpenStack/Cloud

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .

Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE

About Juniper Networks

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.